Merritt Green of General Counsel, PC, and John Schultz of NetStrategies provide great insights into the problems affecting businesses with regard to defamation online.

Anyone with a mobile phone and internet access can write or post something damaging about a person, business, or group on social media or any number of publishing websites. And what they say becomes immediately accessible to the thousands, or potentially millions of other users of those sites, and can spread virally.

It can be expensive and/or dangerous if you or your business are the target of negative comments, complaints, or accusations. While some of these things may be legitimate and deserve your attention and a response. But there are also bad actors who are just doing these things maliciously and we want people to know how assess and deal with them.

1. Understanding the difference between defamation and criticism
2. How you can protect yourself from attacks
3. Legal strategies for addressing defamation
4. Communication strategies for improving your digital footprint